90-NIGHT TRIAL & REFUND POLICY
We want you to sleep well. If our pillow isn't working for you, we'll refund you.
YOUR 90-NIGHT TRIAL
You have 90 nights from the date of delivery to try your pillow. If you're not
satisfied, email support@myneurosense.com with your order number and we'll issue
a full refund.
NO RETURN REQUIRED
You do not need to send the pillow back. Shipping a pillow across the country
costs more than the product is worth. Keep it, donate it, or pass it on.
HOW TO REQUEST A REFUND
Email support@myneurosense.com with your order number and a short note on what
didn't work. We reply within 24 hours. Approved refunds are issued to the
original payment method within 5 business days. Your bank may take a few
additional days to display it.
LIMITS
- One refund per customer.
- Applies to pillows purchased directly from myneurosense.com.
- Requests made more than 90 nights after delivery are not eligible.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, email us within 7 days of delivery
with a photo. We'll send a replacement at no cost, with no trial period needed.
ORDER CANCELLATION
Orders can be cancelled before they ship. Email us as soon as possible.
Questions: support@myneurosense.com
